Last Updated: 1st April 2026

This Privacy Policy describes how Alkonect Ltd (“Alkonect”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use the Alkonect platform (“Platform”).

By using our website, mobile applications, or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When you create an account or use our services, we may collect:

• Full name

• Email address

• Phone number

• Residential or delivery address

• Business details (for vendors)

• Identification documents where required

1.2 Payment Information

Payment transactions are processed through secure third-party payment providers. We may collect limited payment-related information such as:

• Transaction ID

• Payment method

• Billing details

Alkonect does not store full card details.

1.3 Account Information

When you register on the platform:

• Username

• Password (encrypted)

• Order history

• Account preferences

1.4 Device and Usage Information

We may automatically collect:

• IP address

• Device type

• Browser type

• Operating system

• Pages visited

• Date and time of access

1.5 Vendor Information

For vendors selling on the platform, we may collect:

• Business name

• Business registration information

• Bank account details for payouts

• Tax identification information where applicable

2. How We Use Your Information

Alkonect uses your information to:

• Create and manage user accounts

• Process orders and transactions

• Facilitate communication between customers and vendors

• Provide customer support

• Improve platform functionality

• Detect and prevent fraud

• Comply with legal obligations

• Send service updates and important notifications

We may also use aggregated data for analytics and platform improvements.

3. Sharing of Information

We may share your information with:

Vendors

Customer details may be shared with vendors when necessary to fulfill orders, including:

• Delivery name

• Address

• Contact phone number

Service Providers

We may share information with trusted third parties such as:

• Payment processors

• Logistics partners

• Cloud hosting providers

• Customer support tools

These service providers are required to maintain confidentiality and data security.

Legal Requirements

We may disclose personal information if required by law or when requested by relevant authorities in Nigeria.

4. Cookies and Tracking Technologies

The Platform may use cookies and similar technologies to:

• Improve user experience

• Remember preferences

• Analyze website traffic

• Enhance security

Users may disable cookies through browser settings, although this may affect platform functionality.

5. Data Security

We implement reasonable security measures to protect user data, including:

• Encryption protocols

• Secure server infrastructure

• Access control systems

• Monitoring for suspicious activity

However, no internet-based system is completely secure.

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

When data is no longer required, it may be securely deleted or anonymized.

7. User Rights

Under applicable data protection laws including the Nigeria Data Protection Act, users may have the right to:

• Access their personal data

• Request correction of inaccurate information

• Request deletion of their data

• Object to certain data processing

• Withdraw consent where applicable

Requests can be made through the contact information below.

8. Third-Party Links

The Alkonect platform may contain links to third-party websites or services.

Alkonect is not responsible for the privacy practices of those third parties.

Users are encouraged to review their privacy policies before providing personal information.

9. Children's Privacy

The Platform is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors.

10. International Data Transfers

If data is processed or stored outside Nigeria, we ensure appropriate safeguards are in place to protect user data.

11. Changes to this Privacy Policy

Alkonect may update this Privacy Policy periodically.

Changes will be communicated through:

• Platform notifications

• Website updates

• Email notifications where appropriate

Continued use of the Platform constitutes acceptance of the updated policy.

12. Contact Information

For privacy-related inquiries, contact:

Alkonect Ltd

Email: privacy@alkonect.com
Website: www.alkonect.com