Alkonect (alkonect.com)

Last Updated: 1st January 2026

1. Overview

At Alkonect, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

By placing an order on Alkonect, you agree to the terms outlined in this Policy.

2. Eligibility for Returns

A product may be eligible for return if:

• The request is made within 7 days of delivery (unless otherwise stated)

• The item is unused, unworn, and in its original condition

• Original packaging, tags, manuals, and accessories are included

• Proof of purchase (order number or receipt) is provided

We reserve the right to reject returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return or refund unless defective or incorrect:

• Perishable goods

• Personal care, hygiene, or intimate items

• Digital products or downloadable content

• Customized or made-to-order items

• Items marked as “Final Sale”

4. Return Process

To initiate a return:

1. Contact our support team at support@alkonect.com

2. Provide your order number and reason for return

3. Await return approval and instructions

4. Ship the item to the address provided

Returns sent without prior approval may not be accepted.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

• Alkonect is not responsible for lost or damaged return shipments

• We recommend using a trackable shipping method

6. Inspection and Approval

Once we receive the returned item:

• It will be inspected within 3–5 business days

• You will be notified of approval or rejection

• If rejected, the item may be returned to you at your expense

7. Refunds

If a return is approved:

• Refunds will be processed to the original payment method

• Processing time may take 5–10 business days, depending on your bank or payment provider

• Shipping fees, customs duties, and taxes are non-refundable, unless required by law

8. Exchanges

Exchanges are subject to product availability.
If an exchange is not available, a refund may be issued instead.

9. Damaged or Incorrect Items

If you receive an item that is:

• Damaged

• Defective

• Incorrect

You must notify us within 48 hours of delivery with clear photos or videos.
Alkonect will arrange a replacement or refund at no additional cost where applicable.

10. International Orders

For international shipments:

• Customers are responsible for customs duties and import taxes

• Refunds do not include customs fees or international shipping charges

• Delivery delays due to customs are outside our control

11. Cancellations

• Orders may only be canceled before shipment

• Once shipped, the order is subject to this Return Policy

12. Abuse and Fraud

Alkonect reserves the right to:

• Refuse returns showing signs of abuse or fraud

• Suspend accounts engaging in excessive or suspicious return activity

13. Policy Updates

We may update this Policy from time to time.
Changes will be posted on this page, and continued use of the Platform constitutes acceptance of the revised Policy.

14. Contact Us

For return or refund inquiries, contact:

Email: support@alkonect.com
Website: https://alkonect.com